ConvertlyLegal
Refund Policy
Last updated: October 2026
Money-back guarantee
You can request a full refund within 14 days of the first payment for a plan (Pro or Business).
How to request a refund
Contact Paddle through the link in your purchase receipt email (or at paddle.net), or email us at support@convertly.buzz from the email address you used at checkout. Refunds are issued by Paddle, our Merchant of Record, to the original payment method; the time it takes to appear depends on Paddle and your bank.
What happens to your subscription
When a refund is issued, the subscription is cancelled and your account moves to the Free plan straight away. Quizzes above the Free plan limits are archived, not deleted, and your leads stay in your account. If you cancel without a refund, you keep the paid features until the end of the billing period you paid for.
Renewals and unused time
Renewal payments are not refunded, except where required by law.
Your statutory rights
This policy does not limit any rights you have under mandatory consumer law, including a right of withdrawal where it applies. Paddle's Buyer Terms also apply to your purchase.
Contact us
If you have any questions about our Refund Policy, please contact us at support@convertly.buzz